MANAGEMENT KONCEPTS, INC. COLLECTION AGENCY AND MEDICAL BILLING SERVICES

FAQ'S

What makes us different?

In a word - Commitment.

• Old fashioned, trustworthy, hardworking folks
• We give our word and keep it
• Good service
• Efficient work habits produce good results
• Our collections manager has been with us 19+ years
• Real people answer the phones
• We do everything we can to maintain your good name with your customers
• Problems can be resolved by direct contact with the right management person

What are the benefits of doing business with MKI?

The important benefits when you do business with MKI are:

1. No "cherry picking" - clients' accounts are treated equally
2. Evenly distributed workloads insures more efficient handling of your accounts and thereby reduces your accounts receivable delinquencies.
3. Less time spent on past due collections allows your staff to give more personalized attention to your customers.
4. More net dollars collected means more bottom line profits.
5. Early third party collection intervention increases your accounts collected and reduces your write offs.
6. We report to all three major credit bureaus, when approved by you, at no extra charge.

Why use MKI to collect my accounts?

    MKI has 20+ years experience, superb service, quality assurance to reduce complaints, a fully trained professional staff and a unique management interface that is available to you and your staff. More than anything else, MKI  commits to do the job right!

In addition, MKI has a proprietary "KOLLECT-IT" software and a 32 user SCO-UNIX based system for collecting and recording all data related to your accounts.

Does MKI have insurance?

MKI has a complete array of insurance for the protection of our clients including, professional liability, general liability, workers comp, collection agency bonding and fidelity bonds etc.

How does MKI provide security for my company's money?

Not only does MKI provide bonding but has a full set of security measures "in house" to insure that only the proper people are actually handling your money. All monies are deposited to our trust account.

What are your fees?

That is a difficult question. Most clients place accounts on a contingency fee basis i.e. we get paid only when we collect. Some special services are on a flat fee basis. The final rate depends on the age of the accounts, volume and dollar amounts placed. All accounts over one year old are at higher rate. The earlier you place accounts the better rate we can give you for your accounts and the better recovery you will get from the collection effort..

How do I advise MKI that an account paid?

Normally, most clients just call us or fax us the info either daily or weekly, at a minimum. Also an easy way to communicate with us is to send an email or an online form that you can fill out. See HOME page for contact info or click forms on the menu.

How do I request info on an account that was placed with MKI?

See HOME page for contact info including our 800 number for out of town clients or just email us.

How long does MKI work an account?

Most accounts are worked actively for 6 to 12 months from date of placement. We also often get a match within our collection system, at a later date, from new info and then can proceed on your account.

How much will you collect on the accounts placed?

We don't know to be honest.

It depends on the age, account type, balance and the amount of information provided by the client as well as the prior collection efforts. The average is 15%. The range is from 1% to 50%. As you can see, we can't really tell you. We do assure you that we will work your account to the fullest extent possible.

Why place accounts early?

It depends on how much you want to collect. Older accounts will result in a drastic reduction in the dollar recovery for your business.

How do I make an electronic data placement file?

Most clients make an export file from either Microsoft Access, Excel or their database software. Contact us and we will help you set it up, if possible. It normally does not take a computer expert to make an electronic data transfer file to our offices. It does require some effort to set it up in the beginning but it pays big dividends for both of us later because it becomes an automated process that can be run monthly or weekly etc.

What info do you need from us to start collections on account?

Name, address, city, state, zip, balance, date of service / sale or last date of payment, guarantor (if any), place of employment, home phone, business phone, relatives, credit info etc. It is helpful to have the most information available in order to the best job for you. You can also contact us and talk to our marketing representative. Please see the HOME  page for the phone number.

You can also download the correct forms for account placement by clicking below:

Download Forms 

You can place accounts online from this web site by clicking below:

Online placement form

How do I place accounts with MKI?

Send it by mail, fax, electronic data file or email. See above.

When do you send monthly invoices for payments on our accounts?

MKI normally processes invoices between the 15th and 20th of the month following the collection month.

How do I communicate with MKI?

Call, write or email. We provide both local and an 800 # for our out of town clients. See Home Page for contact info and who to ask for.

Who do I talk to at MKI when I have a question?

See Home Page for the list of individuals to ask for. If you just call the office our assistant will point you in the right direction.

Can you provide me a placement form to use when sending accounts to MKI?

Contact our office (see Home Page) and we will provide you one. See also Account Placement page or Download forms page. 

Download forms  

Online placement form

What organizations does MKI belong to?

MKI is a member of the American Collector's Association.

What laws govern collection agencies?

Besides local and state laws the best known is the Fair Debt Collection Practices Act (FDCPA) and the Fair Credit Reporting Act (FCRA) and Health Information Privacy and Accountability Act (HIPAA). We are continually monitoring our staff to insure compliance with these and any other applicable laws.